Caddy Recall

Volkswagen Group Australia has announced a voluntary recall for 25,928 vehicles fitted with 7-speed DSG gearbox (DQ200).

Vehicles affected include Golf, Jetta, Polo, Passat and Caddy and were produced between June 2008 and September 2011. Also affected are the additional Volkswagen brand companies such as Audi and Skoda. Delivery suggests checking with your dealer for further details.

The recall throughout the Australian market follows the recall in the Chinese market of almost 400,000 Volkswagen vehicles fitted with the seven-speed DSG transmission.

According to a Volkswagen media representative in isolated cases, an electronic malfunction in the control unit inside the gearbox mechatronics may result in a power interruption.

“Other important vehicle systems, such as steering and braking, along with other relevant systems, will continue to be fully functional. If, in rare cases, the car loses power while driving, the driver can remain in control to safely manoeuvre the car to a stop,” the spokesperson said.

New CaddyIn an effort to show additional support for the product Volkswagen has extended the warranty covering all transmissions from three years and 100,000 kms to five years and 150,000 kms. This is a direct contrast to the warranty usually available on cars from South Korea such as Hyundai and Kia that offer unlimited distance five year cover.

Volkswagen Group Australia will replace the gearbox mechatronic unit on all potentially affected vehicles at no cost to the customer. At the same time, we will also update customers’ vehicles with the latest software version.

Starting from July, owners of the affected vehicles will be contacted directly by Volkswagen Group Australia about the voluntary recall. The invitation letters to schedule appointments for inspection and replacement of affected parts will be sent out in batches to the owners according to car model, production date and the supply of the necessary parts. Owners can continue to drive their vehicles as usual before the replacement.

Volkswagen owners are invited to call the Customer Service Centre hotline on 1800 504 076..

Volkswagen claims that vehicles currently being produced and sold are not affected by this issue.

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