The rise of social media and self-help web searches has not impacted the use and success of mechanical helpline services – with one of the country’s largest fuel suppliers, BP Australia confirming its free Technical Helpline is more popular than ever among mechanics and consumers alike.
Receiving an average of 5,000 calls per month from a range of industry professionals and consumers, BP’s Technical Helpline continues to provide Australians with free and on-the-go mechanical information and advice.
BP is proud to share its extensive mechanical knowledge with drivers and the fuel industry, such as mechanics – and is keen to remind industry professionals and wider Australia of the Technical Helpline’s existence, some 20 years since its inception.
“We have a great team who come from a range of backgrounds, from chemistry right through to mechanical engineering. Our first-hand industry experience and advice is available to anyone whether you are on the road, in your garage or at the office”, said Bruce Jacobs, BP’s Technical Helpline Officer.
“Our mission is to ensure every mechanic or community member with questions about their fuel, car, truck, tank or engine has access to this free service we provide and is aware of the best-in-class response they will receive.”
According to Jacobs, who has held a position with the Technical Helpline Centre for the last eight years, the diversity of trends emerging from the Helpline offers a unique insight into Australia’s current on-road and mechanical circumstances.
“I have seen a number of trends emerge from the thousands of calls my team field each month. These vary from questions around water contamination and the ethanol content of our petrol, right through to more seasonal-based questions surrounding the performance of Diesel in cold weather.
“Whatever the question or request, our team’s diverse and skilled background ensures each person that calls through will receive the practical attention they deserve – regardless of their field,” said Jacobs.
BP’s Technical Helpline runs five days a week, from 8:30am – 5pm Eastern Standard Time. The Helpline can be reached on 1800 033 558.